When Refunds Are Available
Refunds may be issued in the following situations:
- Order not fulfilled — If we are unable to deliver your chips after payment, you are eligible for a full refund
- Incorrect delivery — If the wrong chip amount was delivered, we will correct the order or issue a partial/full refund
- Duplicate payment — If you were charged twice for the same order, the duplicate charge will be refunded
When Refunds Are Not Available
- After successful delivery — Once chips have been transferred to your Zynga Poker account successfully, refunds are generally not available
- Account actions by Zynga — If Zynga takes action against your account after receiving chips, we are not responsible and cannot issue a refund for this reason
- Change of mind — Once chips are delivered, we cannot accept returns of virtual currency
Refund Process
- Contact us via WhatsApp or email at support@legittchips.com
- Provide your order details (package amount, payment method, date, and transaction reference)
- Explain the reason for your refund request
- We will review your request and respond within 24 hours
Refund Method
Refunds are processed using the same payment method used for the original purchase. Processing times depend on the payment provider:
- PayPal — Typically 1–3 business days
- Skrill — Typically 1–3 business days
- Bank transfer — Typically 3–7 business days
- Crypto (USDT) — Typically within 24 hours
Disputes
If you have a dispute about an order, please contact us first before initiating a payment processor dispute. We are committed to resolving issues fairly and promptly.
Customers who initiate chargebacks after receiving chips may be refused future service.
Contact
For refund requests or questions about this policy, contact support@legittchips.com or message us on WhatsApp.